Managing my Account

Managing my Account

How do I reset my Merchant Portal user name?
Step 1. Use a web browser to go to https://portal.cayan.com/login/. Step 2. From the Merchant Portal tile, click LOGIN >>. Step 3. Click Trouble Log...
Wed, 27 Feb, 2019 at 7:51 AM
How do I reset my Cayan SV/SVL password?
You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information: Your Company Code Your Cayan SV/SVL Login ID ...
Wed, 27 Feb, 2019 at 6:51 AM
How do I reset my Genius EX password?
Step 1. Use a web browser to go to https://geniusex.roamdata.com. Step 2. Click Forgot Your Password? Step 3. Complete the password reset information: ...
Wed, 27 Feb, 2019 at 7:42 AM
How can I contact the Customer Support Team?
If you cannot find the information that you need on this site, you can contact our Customer Support Team directly by email, chat, or telephone.  Or ca...
Fri, 17 May, 2019 at 9:08 AM
How can I contact the Sales Team?
To contact the Sales Team, contact our Customer Support Team and follow the instructions.
Wed, 30 Jan, 2019 at 5:15 AM
What is Statements and Reporting, and what can I use it for?
Statements and Reporting is an online reporting system that allows you to view: An overview of your merchant account's card sales and transactions ac...
Mon, 7 Jan, 2019 at 10:46 AM
Support Guides for our Account Management tool
Our Account Management tool is part of the Payments Portal. Using a single log on, you can: Manage your account Manage the status of your PCI compliance ...
Thu, 14 Feb, 2019 at 1:41 PM
How do I update my bank account information?
To update your bank account information, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:34 AM
How do I update my legal corporate information?
To update your legal corporate information, contact our Customer Support Team.
Wed, 30 Jan, 2019 at 5:35 AM
Contact us
If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Sup...
Fri, 1 Mar, 2019 at 10:18 AM