How do I set up my Genius device?
To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your G...
Tue, 30 Apr, 2019 at 6:10 AM
How do I check my Genius device is ready to use?
Before using your Genius device, we recommend you do the following: Check your Genius device has an IP address and a host name Run a test to check your G...
Fri, 1 Mar, 2019 at 10:12 AM
How does my Genius device work?
Note: Your Genius device does not share any sensitive cardholder data with your POS.  Your POS sends information about the transaction to your Genius d...
Fri, 22 Feb, 2019 at 9:20 AM
How do I view transactions that I ran on my Genius device?
To view transactions that you ran on your Genius device, visit the Payments Portal at
Wed, 2 Jan, 2019 at 8:38 AM
How does the Genius device work with my network?
The Genius device is a payment terminal that connects to your local network using a standard Ethernet cable. We configure Genius with the same gateway crede...
Tue, 13 Nov, 2018 at 5:58 AM
Can my Genius device and POS share a network connection?
Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius device, instead of inserting i...
Thu, 21 Feb, 2019 at 9:58 AM
What are the Genius device's default ports?
Port Protocol 443 SSL 7622 SFTP
Thu, 9 Aug, 2018 at 8:33 AM
How can I test my Genius device's connection with the servers?
You can test your Genius device's connection with our servers. This test tells you if the Genius device is able to run transactions and receive downloa...
Tue, 26 Feb, 2019 at 8:34 AM
My Genius device's keypad isn't working, what do I do?
If any of the keys on your Genius device are not working contact our Genius Support Team.
Wed, 30 Jan, 2019 at 6:08 AM
How can I test my Genius device's connection with the LAN and WAN?
You can test your Genius device's network connection using the Ethernet menu. The Ethernet menu allows you to view the network status and test your con...
Tue, 26 Feb, 2019 at 8:35 AM